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SHOP GREAT GIFTS & FESTIVE SPECIAL OFFERS IN OUR CHRISTMAS STORE!

Returns & Refunds

EXTENDED 6 MONTHS RETURNS FOR YOU

If you wish to return any of your products you can now do so within 6 months of the purchase date & as long as the product(s) retain all original tags & remain fully attached to the product. (NB: we do not accept returns on earrings due to hygiene)

In the unlikely event of your product not having reached you in perfect condition, we will gladly process the return of your product. Damage/fault claims must be submitted within 2-3 days of receipt of your order, and we’ll look after you from here. 

Once the refund has been approved you will receive a confirmation email indicating that the refund will be paid into your account. This normally takes 2-3 working days but please note that payments to your credit card always depend on your bank provider.

REFUND Method

Firstly, please email us at service@aransweatermarket.com so that we can authorize the refund for you, by including:

  • Order Number
  • Detail the reason for the refund
  • Your full postal address
  • Your telephone number We will cover the full cost of return shipping

EXCHANGE Method

Within your exchange package, please include the following:

  • Order Number
  • Detail the reason for exchange
  • The Item you would like to purchase as part of the exchange
  • Your full postal address
  • Your telephone number so that we may call you to arrange payment for the return shipping Alternatively you may use your own national postal service to return the item.

 RETURN Method

If the reason for return is not based on damage/fault within the garment then you will be required to pay shipping for the item you wish to exchange or refund.

Simply send your item(s) to the following address: The Aran Sweater Market, Old C&C Depot, Ballycasheen, Killarney, Co. Kerry, Ireland. V93 D763 

And on the outer packaging, please write - ATTN: PURCHASE RETURN - ORDER No.

 

Thank you, Aran Sweater Market