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Returns & Refunds

In the unlikely event of your item not having reached you in perfect condition, then we will gladly process the return of your item at absolutely no cost to you, once it is in the specified time period of 60 days.

We just ask that you send us a picture of the defect within the product and we’ll cover the shipping of the item back to us and offer you either an exchange or full refund.

Once the refund has been approved you will receive a confirmation email indicating that the refund will be paid into your account. This normally takes 2-3 working days but please note that payments to your credit card always depend on your bank provider.

REFUND Method

Firstly please email us with a picture of the defect to service@aransweatermarket.com so that we can authorize the refund for you.

  • Order Number
  • Detail the reason for the refund
  • Your full postal address
  • Your telephone number We will cover the full cost of return shipping

EXCHANGE Method

Within your exchange package, please include the following:

  • Order Number
  • Detail the reason for exchange
  • The Item you would like to purchase as part of the exchange
  • Your full postal address
  • Your telephone number so that we may call you to arrange payment for the return shipping Alternatively you may use your own national postal service to return the item.

 RETURN Method

If the reason for return is not based on a defect within the garment then you will be required to pay shipping for the item you wish to exchange or refund.

Simply send your item(s) to the following address: The Aran Sweater Market, Old C&C Depot, Ballycasheen, Killarney, Co. Kerry, Ireland

And on the outer packaging, please write - ATTN: PURCHASE RETURN - ORDER No.

 

Thank you, Aran Sweater Market